If you purchased re:do free returns for store credit or exchange + package protection at the original time of checkout, there is no cost to return a package with store credit or exchange. If you did not purchase re:do free returns for store credit or exchange + package protection at the original time of checkout, the cost of return shipping will be deducted from your amount exchanged, or store credit. Refunds will also have the cost of return shipping deducted from the total refund amount.
Re:do Free Return for Store Credit or Exchanges is not applicable to clearance/sale tab and sale items even if purchased with your items. Once you have checked out with re:do please note that it is NOT refundable!
Package Protection covers the insured value of packages that are lost or stolen in transit. If a package is marked as delivered, a claim must be submitted for review. Approved claims are issued as store credit or re-shipped only and are limited to the amount reimbursed by the carrier.
If you pay for shipping (to or from us), we are not able to refund or issue a gift card for shipping charges. Return shipping charges will be deducted from the refund total. If you have any questions regarding our shipping policies please see our FAQ's page. Items purchased with a coupon will be exchanged for the total price paid (this will exclude the coupon or discount applied to your purchase). Discounts or coupons cannot be transferred to another purchase.
A return that has an item not within the return policy will be subject to a $5.00 restocking fee and no refund will be given for the product outside the return policy.
Refunds will be processed within 3-7 business days after receiving the item(s). If items are in returnable condition we will process the refund to the original form of payment. This will be equal to the price of the return item(s), less any coupons (if used), plus sales tax (if paid), less the cost of the return shipping label (if applicable). Please allow 5-10 business days for the amount to reflect on your account.
eGift card refunds will receive an email that contains the gift card code. The amount of the gift card will be equal to the price of the return item(s), less any coupons (if used), plus sales tax (if paid). The amount on the gift card is available as soon as you receive it in the email from us. The gift cards cannot be refilled and don’t have an expiration date.
EU Customers, Right of Withdrawal:
Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, click here: https://olive-ave-boutique.myshopify.com/apps/redo/returns-portal/login?withdraw=true
Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.
We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.
This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.
