FAQS
When will my order arrive?
We Offer FREE US Shipping for orders over $85!
We typically process orders in 1-5 business days. Please allow additional time during sales and holidays. Shipping times will vary depending on where you live.
We ship through USPS with tracking on all packages in the US to the address provided upon checkout. We do not ship on Sundays or holidays.
Please double check your address before completing your purchase. We want to make sure you receive your order. If your address was incorrect at checkout and we have not shipped out your clothing please contact us (call 208-356-9874) so we can have it shipped to the correct address for you.
If you pay for shipping, we are not able to refund or issue store credit for shipping charges.
Did only part of your order arrive?
We are so glad that your order is part of the way there. We process and ship orders out of our warehouse + all of our stores, so if part of your order arrived, but not the entire order please wait a couple days for the rest to arrive. If you still haven't seen the other part arrive after a couple days please reach out to our customer service department to see if there was an issue with a portion of the order: service@loveoliveco.com or 208-356-9874 Opt 3.
Did you give us the wrong address?
If your shipping address was entered incorrectly during the checkout process and the package has been shipped, Love Olive Co cannot cover any claims on the package if it is lost, stolen, damaged or mis-delivered. Feel free to reach out to our customer service team using the form on this page or sending an email to service@loveoliveco.com to see if an address change is available for an additional fee.
If the package has not been shipped, contact us immediately at service@loveoliveco.com with the subject line: URGENT SHIPPING CHANGE. Please include your order number and correct shipping address in the body of the email.
Did you choose "Pick-Up In Store" for your shipping option?
This may be the reason you haven't received your package in the mail. When choosing this option for shipping you will need to pickup your purchase in-store.
If you want your purchase shipped to you instead of picking up in the store please call us at 208-356-9874 or send us an email using the contact form to let us know you wanted your purchase shipped instead of picked up. Please have your order number handy if calling.
Do you want your purchase picked-up instead of shipped?
Not a problem either, as long as we haven't already started processing it. If you notice this is the case please inform us as soon as possible by phone (208-356-9874), or through the contact form. If it has already been shipped fortunately it will only take a couple extra days to receive your purchase.
Store Pick-Up?
Orders wanting picked up in one of our stores stores are usually available for pick up within 4hrs. You will receive an email saying that the order is ready to pick up when it is ready at our store. We are excited to see you soon.
Returned Package?
If a package is returned to Love Olive Co, due to an incorrect or insufficient address, we will contact you. A shipping charge for sending the product out a second time will be charged.
Track Your Package?
After your order is shipped you will receive a tracking number in an email. It will also be visible by logging into your account on our website, then click on your order. If you need to track your package please go to the USPS website by clicking here!
International Shipping
International shipping rates are calculated at checkout. Shipping times vary based on the shipping destination and shipping speed. Shipping speeds range from 3-21 days. Please allow for 3-4 additional days for processing your order. If there are customs and/or duties to be paid; they are separate from any shipping charges that Love Olive Co collected and will need to be paid by the customer.
Change/Cancel Order
Please reach out to us as soon as possible (208-356-9874, or the contact form). We want to ship orders as fast as possible, so we may not be able to change/cancel your order. If we have processed your order, it will need to be shipped back as a normal exchange. Please see our exchange policy page for details.
If there is a shortage of product for your order we will reach out to you and let you know about it. This doesn't happen very often.
Purchased shipping protection?
- We strive to ensure your package gets to you in excellent condition. We offer shipping protection to help with this process.
By offering shipping protection we are able to help protect our customers packages from factors out of our control such as lost, stolen or damaged packages during the shipping process. If your order qualifies for shipping protection there will be an option at checkout to select this service. You can also de-select this at checkout as well. Please note if you do not select this service at checkout you have opted out and do not qualify to be compensated for lost, stolen or damaged orders.
Claims for all lost, stolen, and damaged packages must be reported within 10 business days from when the tracking states "delivered" or from the last time the tracking updated. If there is a problem with your package and you wish to submit a claim, you need to wait at least 5 business days. Our team will then issue compensation within 5 business days. NOTE: Original shipping charges are ineligible for a refund.
If you did not purchase shipping protection with your order please reach out to your local post office. You can look up their number by going to this website HERE.
Lost, missing or stolen package?
- Please wait 5 business days from when your tracking says delivered before taking action. Often our customers are able to locate their packages during this time.
- For lost, missing, or stolen packages, please check your front, back, and side doors, porches, garage area, mailbox, and bushes to ensure the package is not nearby but out of sight.
- Please ask your neighbors, your household or any others who could of received it for you.
- If you are still unable to locate your package after following the above steps, please fill out this shipping protection form.
- After you have submitted the form keep an eye out for an email from our customer service team, they will help compensate you.
Damaged package?
- Please fill out all of the information fields on this form.
- After you have submitted the form, keep an eye out for an email from a customer success representative, they will reach out about compensation.
Is it too late for me to make a claim?
Claims for all damaged, lost, and stolen packages must be reported within 10 business days from when the tracking states "delivered" or from the last time the tracking number was updated. Please note that original shipping charges are ineligible for a refund.
Didn't want shipping protection?
If you didn’t want to purchase the protection and the package has not shipped, Love Olive Co will refund the shipping protection fee. However, once the protection has been removed, Love Olive Co will no longer be able to cover any claims on your package if it is lost, stolen or damaged.
Once an order has been shipped, we are unable to remove and refund the shipping protection.
Your information is safe with Love Olive Co!
You can shop at LoveOliveCo.com with confidence. We have partnered with Shopify, AfterPay, and PayPal leading payment gateways, to accept credit card payments safely and securely for our customers.
The Shopify, AfterPay and PayPal payment gateways manage the complex routing of sensitive customer information through the electronic credit card processing networks.
The companies adhere to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry Data Security Standard (PCI DSS)
For additional information regarding the privacy of your sensitive cardholder data, please read the AfterPay and PayPal Privacy Policies. LoveOliveCo.com is registered with the PayPal merchant seal program.
We hope you have a wonderful shopping experience.
