FAQS
When will my order arrive?
We Offer FREE US Shipping for orders over $85!
We typically process orders in 1-5 business days. Please allow additional time during sales and holidays. Shipping times will vary depending on where you live.
We ship through USPS with tracking on all packages in the US to the address provided upon checkout. We do not ship on Sundays or holidays.
Please double check your address before completing your purchase. We want to make sure you receive your order. If your address was incorrect at checkout and we have not shipped out your clothing please contact us (call 208-356-9874) so we can have it shipped to the correct address for you.
If you pay for shipping, we are not able to refund or issue store credit for shipping charges.
Did you give us the wrong address?
If your shipping address was entered incorrectly during the checkout process and the package has been shipped, Love Olive Co cannot cover any claims on the package if it is lost, stolen, damaged or mis-delivered. Feel free to reach out to our customer service team using the form on this page or sending an email to service@loveoliveco.com to see if an address change is available for an additional fee.
If the package has not been shipped, contact us immediately at service@loveoliveco.com with the subject line: URGENT SHIPPING CHANGE. Please include your order number and correct shipping address in the body of the email.
Did you choose "Pick-Up In Store" for your shipping option?
This may be the reason you haven't received your package in the mail. When choosing this option for shipping you will need to pickup your purchase in-store.
If you want your purchase shipped to you instead of picking up in the store please call us at 208-356-9874 or send us an email using the contact form to let us know you wanted your purchase shipped instead of picked up. Please have your order number handy if calling.
Do you want your purchase picked-up instead of shipped?
Not a problem either, as long as we haven't already shipped it. If you notice this is the case please inform us as soon as possible by phone (208-356-9874), or through the contact form. If it has already been shipped fortunately it will only take a couple extra days to receive your purchase.
Store Pick-Up Transit Time?
Orders wanting picked up in the Rexburg or Idaho Falls stores are usually available for pick up within 1-5 business days.
With either pickup location you will receive a call from our store once your order has arrived and is ready for you to pick up.
Returned Package?
If a package is returned to Love Olive Co, due to an incorrect or insufficient address, we will contact you. A shipping charge for sending the product out a second time will be charged.
Track Your Package?
After your order is shipped you will receive a tracking number in an email. It will also be visible by logging into your account on our website, then click on your order. If you need to track your package please go to the USPS website by clicking here!
International Shipping
International shipping rates are calculated at checkout. Shipping times vary based on the shipping destination and shipping speed. Shipping speeds range from 3-21 days. Please allow for 3-4 additional days for processing your order. If there are customs and/or duties to be paid; they are separate from any shipping charges that Love Olive Co collected and will need to be paid by the customer.
Change/Cancel Order
Please reach out to us as soon as possible (208-356-9874, or the contact form). We want to ship orders as fast as possible, so we may not be able to change/cancel your order. If we have processed your order, it will need to be shipped back as a normal exchange. Please see our exchange policy page for details.
If there is a shortage of product for your order we will reach out to you and let you know about it. This doesn't happen very often.
Purchased shipping protection?
- We strive to ensure your package gets to you in excellent condition. We offer shipping protection to help with this process.
By offering shipping protection we are able to help protect our customers packages from factors out of our control such as lost, stolen or damaged packages during the shipping process. If your order qualifies for shipping protection there will be an option at checkout to select this service. You can also de-select this at checkout as well. Please note if you do not select this service at checkout you have opted out and do not qualify to be compensated for lost, stolen or damaged orders.
Claims for all lost, stolen, and damaged packages must be reported within 10 business days from when the tracking states "delivered" or from the last time the tracking updated. If there is a problem with your package and you wish to submit a claim, you need to wait at least 5 business days. Our team will then issue compensation within 5 business days. NOTE: Original shipping charges are ineligible for a refund.
If you did not purchase shipping protection with your order please reach out to your local post office. You can look up their number by going to this website HERE.
Lost, missing or stolen package?
- Please wait 5 business days from when your tracking says delivered before taking action. Often our customers are able to locate their packages during this time.
- For lost, missing, or stolen packages, please check your front, back, and side doors, porches, garage area, mailbox, and bushes to ensure the package is not nearby but out of sight.
- Please ask your neighbors, your household or any others who could of received it for you.
- If you are still unable to locate your package after following the above steps, please fill out this shipping protection form.
- After you have submitted the form keep an eye out for an email from our customer service team, they will help compensate you.
Damaged package?
- Please fill out all of the information fields on this form.
- After you have submitted the form, keep an eye out for an email from a customer success representative, they will reach out about compensation.
Is it too late for me to make a claim?
Claims for all damaged, lost, and stolen packages must be reported within 10 business days from when the tracking states "delivered" or from the last time the tracking number was updated. Please note that original shipping charges are ineligible for a refund.
Didn't want shipping protection?
If you didn’t want to purchase the protection and the package has not shipped, Love Olive Co will refund the shipping protection fee. However, once the protection has been removed, Love Olive Co will no longer be able to cover any claims on your package if it is lost, stolen or damaged.
Once an order has been shipped, we are unable to remove and refund the shipping protection.
How do I take care of my custom jewelry?
Your custom jewelry will maintain its shine and will resist tarnish, but following these best practices will lengthen the life of your custom jewelry.
Regularly clean your jewelry using warm, mild soap, and a soft cloth. Pat dry. DO NOT rub.
Use the micro abrasive polishing cloth provided to remove any tarnish or oxidation.
Remove jewelry during intense physical activities. This may even include shopping at times.
Remove jewelry when using chemicals: shampoos, harsh soaps, lotions, makeup, hairspray, etc.
Avoid prolonged exposure in a pool, spa, etc.
Avoid abrasive materials like a terry cloth, bath towel, and shirt to polish your jewelry.
Store in an air-tight and sealed bag or area for your custom jewelry's longest life.
If properly cared for, your custom jewelry can last for years.
Was your size out of stock?
We do our best to restock our most popular items and sizes that sell out fast. We are not able to restock everything. If you are wanting to see an item restocked please send us an email through the contact form on this page. Please check the Restocks tab to see if you favorite items have been restocked. You can also go into one of our stores or call in, and you can be added to our will-call list where we will call you if it comes back in stock. Thank you for checking back.
Your information is safe with Love Olive Co!
You can shop at LoveOliveCo.com with confidence. We have partnered with Shopify, AfterPay, and PayPal leading payment gateways, to accept credit card payments safely and securely for our customers.
The Shopify, AfterPay and PayPal payment gateways manage the complex routing of sensitive customer information through the electronic credit card processing networks.
The companies adhere to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry Data Security Standard (PCI DSS)
For additional information regarding the privacy of your sensitive cardholder data, please read the AfterPay and PayPal Privacy Policies. LoveOliveCo.com is registered with the PayPal merchant seal program.
We hope you have a wonderful shopping experience.
What is Love Olive Co's Privacy Policy?
The Jean Girl LLC DBA Love Olive Co operates at https://loveoliveco.com/, which provides the SERVICE.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decides to use our Service, at the Love Olive Co website.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at https://loveoliveco.com/faqs/ unless otherwise defined in this Privacy Policy.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive.
Our website uses these "cookies" to collect information and improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links To Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Contact Us
Periodically, we notify our customers of new products, announcements, and updates. If you would like to opt-out of being notified, please send us an email at service@loveoliveco.com Or please update your settings in your account login.
If you have any questions or suggestions about our Privacy Policy, no not hesitate to contact us.
Love Olive Co is committed to Privacy and Security for all of our clients. Because we respect your right to privacy, we have developed this Privacy Statement.
Love Olive Co has the right to cancel or refuse service as we find necessary at any time.
What are Love Olive Co's Terms & Conditions?
These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, Love Olive Co accessible at https://loveoliveco.com/.
These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.
Intellectual Property Rights
Other than the content you own, under these Terms, The Jean Girl LLC DBA Love Olive Co and/or its licensors own all the intellectual property rights and materials contained in this Website.
You are granted limited license only for purposes of viewing the material contained on this Website.
Restrictions
You are specifically restricted from all the following:
publishing any Website material in any other media;
selling, sub-licensing and/or otherwise commercializing any Website material;
publicly performing and/or showing any Website material;
using this Website in any way that is or may be damaging to this Website;
using this Website in any way that impacts user access to this Website;
using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
engaging in any data mining, data harvesting, data extracting, or any other similar activity in relation to this Website;
using this Website to engage in any advertising or marketing.
Certain areas of this Website are restricted from being accessed by you and The Jean Girl LLC DBA Love Olive Co may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.
Your Content
In these Website Standard Terms and Conditions, "Your Content" shall mean any audio, video text, images, or other material you choose to display on this Website. By displaying Your Content, you grant The Jean girl LLC DBA Love Olive Co a non-exclusive, and worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate, and distribute it in any and all media.
Your Content must be your own and must not be invading any third-party's rights. the Jean Girl LLC DBA Love Olive Co reserves the right to remove any of Your Content from this Website an any time without notice.
No Warranties
This Website is provided "as is," with all faults, and The Jean Girl LLC DBA Love Olive Co express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also nothing contained on this Website shall be interpreted as advising you.
Limitation Of Liability
In no event shall The Jean Girl LLC DBA Love Olive Co, no any of its officers, directors, and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website wether such liability is under contract. The Jean Girl LLC DBA Love Olive Co, including its officers, directors, and employees shall not be held liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this Website.
Indemnification
You hereby indemnify to the fullest extent The Jean Girl LLC DBA Love Olive Co from and against any and/or all liabilities, costs, demands, causes of action, damages, and expenses arising in any way related to your breach of any of the provisions of these Terms.
Severability
In any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.
Variation Of Terms
The Jean Girl LLC DBA Love Olive Co is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.
Assignment
The Jean Girl LLC DBA Love Olive Co is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.
Entire Agreement
These Terms constitute the entire agreement between The Jean Girl LLC DBA Love Olive Co and you in relation to your use of this Website, and supersede all prior agreements and understandings.
Governing Law & Jurisdiction
