We offer exchange, store credit or refund back to original form of payment for product(s) that are unworn, unwashed, unaltered, with attached tag and/or box or bag, and are in original condition (Excludes clearance/sale tab, and bath & body). Gift cards are nonrefundable. Item(s) needs to be shipped back to us within 30 days after they have been purchased.


Easy Return Options With re:do

Didn’t like the fit or color of your item(s)? We offer free exchanges & store credit through re:do! Just add re:do to your cart when making a purchase, and you will have access to free unlimited exchanges & store credit. Simply select the replacement size and color while processing your exchange, as long as we have the inventory in stock of the item(s). Go to the return location the same day you initiate an exchange to ensure your new order has the inventory in stock. If your exchange order sells out of stock before your return package is processed we will issue you a refund instead.

We are happy to offer FREE RETURNS through re:do! Purchase re:do at check out and you are able to have access to unlimited exchanges and store credit returns. Simply drop your item(s) off at our store, or send them back with a prepaid shipping label.

We offer easy refunds to the original payment method. Use the button above to initiate a refund, and follow the directions it gives on how to return it. There will be a shipping fee deducted from the refund total. Remember, returning to a Love Olive Co store is Free. Be sure to purchase re:do at check out so you can have access to free unlimited exchanges and store credit returns.

Return Methods

To return/exchange for FREE in store please bring in the item(s) you are wanting to return/exchange (in new condition as outlined in our return policy) to one of our stores, and the invoice. You can receive either a gift card, exchange it for another item in the store, or receive it back to your original form of payment. We have locations in Rexburg & Idaho Falls Idaho, Layton & Provo Utah, and Gilbert Arizona. Please do not process a return request here if you plan on returning your order in one of our stores. We look forward to seeing you soon!

We are happy to initiate a return using a traditional return label. Simply start the return process and a label will be sent to you via email. Please take the return package to the carrier nearest you the same day. Once we receive your return and the item(s) have been inspected a refund will be issued. Our prepaid shipping labels will be deducted from your return total if you didn't purchase re:do, or you choose to have your original payment refunded.

At this time our website isn't able to create International return shipping labels. If you are needing to return a product to us from outside the USA please ship the item(s) you are wanting to exchange/return, and the original invoice (or copy of it) to:
Love Olive Co
Attn: Exchange Dept
4025 E 461 N
Rigby, ID 83442
Please be sure you are sending us your package back within 30 days after your order was made. We recommend that you have tracking and insurance for the value of the item(s) returning to us. If you need any further assistance on sending us back an item please send us an email at Service@LoveOliveCo.com

Return / Exchange Policy

Unworn, unwashed, unaltered, unused item(s) must be returned within 30 days of the date they were purchased.

Items that show any sign of wear, have a perfume smell, traces of animal hair, or are marked by makeup are not valid to return and no refund, store credit, or exchange will be issued. Swimwear must have the protective liner in place, and not tampered with. Shoes must have the original shoebox intact and unaltered. The shoebox cannot be used for packaging back. Tape or labels placed on the shoebox will result in the package being refused and no refund will be issued. All clearance/sale tab, and bath & body items are final sale. Please do not ship these items back, as they are not exchangeable! For any exceptions to our policy please contact our customer service team.

If you purchased the $2.98 re:do free returns for store credit or exchange + package protection at the original time of checkout, there is no cost to return a package with store credit or exchange. If you did not purchase the $2.98 re:do free returns for store credit or exchange + package protection at the original time of checkout, the cost of return shipping will be deducted from your amount exchanged, or store credit. Refunds will also have the cost of return shipping deducted from the total refund amount.

Re:do Free Return for Store Credit or Exchanges is not applicable to clearance/sale tab and sale items even if purchased with your items. Once you have checked out with re:do please note that it is NOT refundable!

If you pay for shipping (to or from us), we are not able to refund or issue a gift card for shipping charges. Return shipping charges will be deducted from the refund total. If you have any questions regarding our shipping policies please see our FAQ's page. Items purchased with a coupon will be exchanged for the total price paid (this will exclude the coupon or discount applied to your purchase). Discounts or coupons cannot be transferred to another purchase.

A return that has an item not within the return policy will be subject to a $5.00 restocking fee and no refund will be given for the product outside the return policy.

Refunds will be processed within 3-5 business days after receiving the item(s). If items are in returnable condition we will process the refund to the original form of payment. This will be equal to the price of the return item(s), less any coupons (if used), plus sales tax (if paid), less the cost of the return shipping label (if applicable). Please allow 5-10 business days for the amount to reflect on your account.

eGift card refunds will receive an email that contains the gift card code. The amount of the gift card will be equal to the price of the return item(s), less any coupons (if used), plus sales tax (if paid). The amount on the gift card is available as soon as you receive it in the email from us. The gift cards cannot be refilled and don’t have an expiration date.